Saved Filters

Saved filters allow you to remember filter combinations you frequently use when working with tickets. Instead of repeatedly setting up filters, you simply click on a saved filter.

How to Save a Filter

1. On the Tickets page, set the desired filters (status, priority, category, assignee, organization...)
2. Click Save Filter
3. Enter a filter name (e.g., "My open critical")
4. Optionally enable Shared — the filter will be visible to other colleagues in your brand
5. Save

Using Saved Filters

You can find saved filters above the ticket list in a dropdown. Clicking a filter automatically applies all saved criteria.

Default Filter

You can set one filter as the default — it will be automatically applied every time you open the tickets page.

Shared Filters

If you mark a filter as shared, it will be visible to all colleagues in your brand. Shared filters are useful for team views, e.g., "Unassigned tickets" or "SLA at risk".

Managing Filters

• Delete a filter — click the trash icon next to the filter
• Set as default — click the star icon

Tip: Create filters for the most common scenarios — "My tickets", "Waiting for customer", "Critical without assignee". You'll save time in your daily work.