Bulk Ticket Operations
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Bulk operations allow you to perform an action on multiple tickets at once. Instead of opening each ticket individually, you can change the status, priority, assignee, or tags for an entire group.
How to Use Bulk Operations
- On the Tickets page, select tickets using checkboxes on the left side
- After selection, a bulk actions bar appears
- Choose the desired action
- Confirm execution
Available Bulk Actions
| Action | Description |
|---|---|
| Change assignee | Assign selected tickets to another agent |
| Change status | Change the status of all selected tickets |
| Change priority | Change the priority of selected tickets |
| Add tag | Add a tag to all selected tickets |
| Remove tag | Remove a tag from all selected tickets |
Typical Use Cases
Reassigning tickets during shift change: Select all tickets of the outgoing agent → Change assignee → Select new agent.
Tagging a group of tickets: Filter tickets with the same issue → Select with checkboxes → Add tag → "Known issue".
Bulk closing resolved tickets: Filter tickets in "Resolved" status older than 7 days → Select → Change status → "Closed".
Safety
- Before executing, the number of affected tickets is displayed
- Changes are recorded in each ticket's history
- The action is only performed on tickets you have permission to modify
Tip: Combine filters with bulk operations — first filter the right group of tickets, then apply the action to the entire selection.
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