Príručka pre support

Support team home page — statistics, SLA metrics and quick actions.

Practical guide to ticket tagging — why tag, which tags to use, and best practices for the support team.

How to link related tickets — relations, blockers and duplicates for better dependency tracking.

Watch tickets without being assigned — notifications about changes for interested colleagues.

Save frequently used filter combinations — quick access to your ticket view.

Perform actions on multiple tickets at once — change status, priority, assignee or tags.