Príručka pre administrátorov

Creating and managing organizations — company ID lookup, customer invitations, members and contact details.

Automatic actions on tickets — triggers, conditions and actions to streamline workflow.

Hierarchical categories with custom fields — customize the ticket form by request type.

Support team performance overview — ticket statistics, SLA compliance and report exports.

External resolver management — escalate tickets to partners and internal brands.

Creating and managing tags — colored labels on tickets for categorization and workflow.

How escalation rules, warning emails and automatic responses work for SLA breaches.

How to set up webhooks for automatic HTTP notifications on helpdesk events.

Setting up email channels for automatic ticket creation from incoming emails.