Satisfaction Rating (CSAT)
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After your ticket is resolved, the system automatically sends you an email asking for a satisfaction rating. Your feedback helps us improve the quality of our support.
How It Works
- When your ticket moves to Resolved status, you receive an email with a rating link
- Click the link in the email — a rating page opens
- Select a rating from 1 to 5 stars
- Optionally add a comment with more detailed feedback
- Submit the rating
Rating Scale
| Rating | Meaning |
|---|---|
| ⭐ 1 | Very dissatisfied |
| ⭐⭐ 2 | Dissatisfied |
| ⭐⭐⭐ 3 | Neutral |
| ⭐⭐⭐⭐ 4 | Satisfied |
| ⭐⭐⭐⭐⭐ 5 | Very satisfied |
Rating Comment
In addition to the rating, you can add a text comment. This comment is especially valuable if you want to praise a specific agent, suggest a process improvement, or if the solution worked but took too long.
Do I have to rate? No, rating is voluntary. However, it greatly helps us improve our services.
Can I change my rating? No, once submitted, the rating cannot be changed.
Tip: If you are unhappy with the resolution, rather than giving a low rating, add a comment to the ticket — the support team will try to find a better solution.
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