How to Create a New Ticket
Create a new ticket by clicking New Ticket in the navigation or on the dashboard.
New Ticket Form
| Field | Description | Required |
|---|---|---|
| Subject | Brief description of the problem or request | Yes |
| Category | Request type — affects additional form fields | Yes |
| Project | If you have multiple projects, select the relevant one | No |
| Priority | Low / Medium / High / Critical | Yes |
| Description | Detailed description — supports Markdown formatting | Yes |
| Attachments | Files, screenshots or documents | No |
Choosing a Category
Choosing the right category significantly speeds up resolution of your ticket. Based on the category, the system routes the ticket to the right person, displays relevant additional fields, and applies the appropriate SLA deadlines.
The main categories are Incident (something is not working), Service Requests (I need something), Question / Consultation (I want to ask), and Change Request (I want something new).
👉 A detailed overview of all categories can be found in Ticket Categories — How to Choose the Right One.
Custom Fields by Category
After selecting a category, additional fields specific to the request type may appear. Fill them in as accurately as possible — the support team can then start working immediately.
After Submission
You will be redirected to the ticket detail with an assigned number. A creation notification will be sent by email.
Tip: The more accurately you describe the problem and add screenshots, the faster the support team can help you.