AI Assistant — Tips & Tricks
· 3× views
A few tips on how to get the most out of the AI Assistant.
Ask Specific Questions
The more precise your question, the better the answer:
| Less Effective | More Effective |
|---|---|
| "help" | "How do I create a new ticket?" |
| "not working" | "What is the status of ticket DEMO-0042?" |
| "tickets" | "Show me my open tickets" |
What You Can Ask the AI Assistant
Documentation Questions
- "How do I set up email notifications?"
- "What are ticket priorities and what do they mean?"
- "Explain SLA policies to me"
Working with Tickets
- "What is the status of ticket DEMO-0042?"
- "Show me my open tickets"
- "Create a ticket with subject: Printer not working"
- "Add a comment to ticket DEMO-0042: The issue persists"
Contextual Query from a Ticket
On the ticket detail page, click the AI button — the assistant will automatically load information about that ticket.
Sources and Links
Each response includes sources — clickable links to articles or tickets. Click them for complete information.
New Conversation
To start fresh, click the + icon in the chat header. The previous conversation will be saved.
Limits
- The AI Assistant only answers based on the knowledge base — it doesn't know external information
- Maximum 20 messages per conversation — then start a new one
- If a response is too brief, ask for details: "Explain in more detail"
Tip: The AI Assistant speaks your language — questions and answers are in the language you've set in the portal.
Was this article helpful?