Príručka pre zákazníkov

Searching and browsing articles.

Portal home page — ticket overview, statistics and quick actions.

Comments, attachments and notifications.

SLA explained.

Step by step — creating a ticket, choosing category, priority and attachments.

Profile management.

Overview of ticket statuses — from creation through resolution to closure.

Logging in to the helpdesk portal.

Guide to ticket categories — choose the right category to speed up resolution of your request.

What ticket tags are and how they help you track the status of your request.