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Preventive maintenance, IoT integration, MTTR analytics, and AI assistant in one solution
Preventive maintenance plans with automatic ticket generation. Set intervals and the system handles the rest.
Complete device inventory with attributes, hierarchy, and QR codes. Scan and instantly create a ticket.
Dashboard with Mean Time To Repair metrics. Track maintenance performance and identify problematic devices.
Automatic tickets from IoT alarms with deduplication and correlation. Integration with WorkSys.Space and other platforms.
Spare parts catalog with device assignments. Consumption via work orders, automatic stock tracking and low-stock alerts.
Complete service history for every device. QR code, service passport, entire history in one place.
Built-in Claude AI searches your Knowledge Base and helps technicians and customers in real time.
Community support (KB + forum)
Features included
Features included
Features included
Features included
Detailed overview of features in each plan
| MaintenanceDesk Free | MaintenanceDesk Starter | MaintenanceDesk Business | MaintenanceDesk Enterprise | |
|---|---|---|---|---|
| Work orders | ||||
| Preventive maintenance plans | — | |||
| QR codes for devices | ||||
| Device management | ||||
| Spare Parts | — | — | — | — |
| Spare Parts Report | — | — | ||
| Knowledge Base (1 language) | — | — | ||
| Multilingual Knowledge Base | — | — | ||
| Internal notes | ||||
| Color-coded tags | ||||
| Macros (one-click actions) | — | |||
| Saved filters | — | |||
| Ticket watchers | — | |||
| Multilingual portal (5 languages) | ||||
| Escalation rules | — | — | ||
| MTTR analytics | — | — | ||
| Device criticality levels | — | — | ||
| Maintenance response targets | — | — | ||
| Reports & export | — | — | ||
| REST API access | — | — | ||
| AI Assistant (Claude) | — | — | ||
| Automation rules | — | — | ||
| Customer satisfaction (CSAT) | — | |||
| Bulk operations | — | — | ||
| Ticket linking | — | — | ||
| Device Passport (full) | — | — | ||
| Device hierarchy | — | — | ||
| Webhooks (HMAC) | — | — | ||
| IoT alarm integration | — | — | — | |
| Alarm correlation engine | — | — | — | |
| Single Sign-On (SSO) | — | — | — | |
| Audit log | — | — | — | |
| Custom domain | — | — | — | |
| Priority support | — | — | — |
Trusted platform
Answers to the most common MaintenanceDesk questions
The Free plan is free forever. You can upgrade anytime to a paid plan with more features and higher limits.
Starter plan includes up to 50 devices. Business and Enterprise have unlimited devices. Upgrade anytime.
IoT alarm integration is available in the Enterprise plan. It connects with WorkSys.Space and other IoT platforms for automatic ticket creation.
Yes! Contact our sales team for a combined package. Many organizations use HelpDesk for customer support and MaintenanceDesk for internal equipment maintenance.
AI credits power the built-in AI Assistant. Business plans include 5€ and Enterprise 20€ monthly. Additional credits can be purchased.
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