Start for free. Upgrade anytime with no commitments.
Free plan forever · No credit card required
Comprehensive helpdesk platform with AI assistant, automations, and multilingual support
Customers send an email, a ticket is created automatically. 3-layer threading ensures replies route to the correct ticket.
Built-in Claude AI searches your Knowledge Base and helps both agents and customers in real time.
SLA policies with business hours, automatic pause on waiting status, and multi-level escalations with notifications.
Rules automatically assign, change status, and notify. Macros let you execute a series of actions with one click.
Multilingual Knowledge Base with Markdown support. Articles for customers, agents, and admins.
The entire portal in 5 languages — Slovak, Czech, English, German, and Spanish.
For getting started
Community support (KB + forum)
For small teams
For growing companies
For large organizations
Unlimited tickets per month
Detailed overview of features in each plan
| HelpDesk Free | HelpDesk Starter | HelpDesk Business | HelpDesk Enterprise | |
|---|---|---|---|---|
| Basic SLA | — | — | — | |
| Advanced SLA & Escalations | — | — | ||
| Knowledge Base (1 language) | — | — | ||
| Multilingual Knowledge Base | — | — | ||
| Email-to-Ticket channels | — | — | ||
| Internal notes | ||||
| Color-coded tags | ||||
| Macros (one-click actions) | — | |||
| Automation rules | — | — | ||
| Multilingual portal (5 languages) | ||||
| REST API access | — | — | ||
| Escalation rules | — | — | ||
| AI Assistant (Claude) | — | — | ||
| Customer satisfaction (CSAT) | — | |||
| Ticket watchers | — | |||
| Bulk operations | — | — | ||
| Saved filters | — | |||
| Ticket linking | — | — | ||
| Webhooks (HMAC) | — | — | ||
| Single Sign-On (SSO) | — | — | — | |
| Audit log | — | — | — | |
| Custom domain | — | — | — | |
| Priority support | — | — | — |
Trusted platform
Answers to the most common HelpDesk questions
The Free plan is free forever. You can upgrade anytime to a paid plan with more features and higher limits.
Yes, you can upgrade or downgrade anytime. Changes take effect at the next billing period.
We accept credit/debit cards (Visa, Mastercard, AMEX) and SEPA direct debit via Stripe.
No long-term contracts. Monthly plans can be cancelled anytime. Yearly plans are billed annually with a 17% discount.
AI credits power the built-in AI Assistant that helps your agents and customers. Business plans include 5€ and Enterprise 20€ monthly. Additional credits can be purchased.
Start with full access for free. Upgrade anytime.
No credit card required · Cancel anytime
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