Customer Support

Professional
customer support

Helpdesk system with tickets, SLA rules, knowledge base and customer portal. Everything your team needs in one place.

Start for free Learn more

Free forever · No credit card required

helpdesk.yourbrand.com/tickets

Ticket System

24 open
#1847 Server not responding to requests - production Urgent
M
2m
#1846 PDF export not working in reports Medium
J
15m
#1845 Request to add a new user Low
S
1h
#1844 License renewal for new year Medium
A
3h
SLA: 98.2%
Avg. response: 4m 12s
2,400+
tickets daily
99.8%
SLA compliance
< 2 min
average response
€0
Free plan forever

Everything your support team needs

Professional helpdesk with automations, SLA tracking and AI assistant — ready in 10 minutes

Ticket System

Centralized request management with 7 statuses, automatic numbering (TTN-2026-0001), color-coded tags and ticket linking. Bulk operations save time when handling hundreds of tickets daily.

Round-robin 7 statuses Bulk ops Ticket linking

SLA & Escalations

Three-level escalations (80% / 100% / 150%) with automatic SLA pause while waiting for customer response. Business hours, holidays and 24/7 P1 mode for critical incidents included.

3-level escalations Pause / Resume Business hours P1 24/7

Knowledge Base

Multilingual knowledge base in 5 languages with role-based visibility, Markdown editor and embedded videos. Customers find answers on their own — fewer tickets for your team.

5 languages Role visibility Video embedding Article ratings

Customer Portal

Self-service portal with custom logo, colors and domain for each brand. Customers submit tickets, track status and rate satisfaction — all under your brand.

Custom branding CSAT ratings Watchers Multi-tenant

AI Assistant

Intelligent chatbot with Knowledge Base access, 11 ticket management tools and cost control. Customers and agents get instant answers — no waiting for a colleague.

RAG from KB 11 MCP tools Budget control Claude AI

Automations

Rules with 10+ actions automatically sort, assign and escalate tickets. One-click macros and HMAC-signed webhooks integrate HelpDesk into your workflows.

Rules & Actions Macros Webhooks HMAC signing

And much more

Everything your team needs for efficient customer support

Email-to-Ticket

Automatic tickets from emails with threading

Internal notes

Notes visible only to your team

Saved filters

Custom and shared ticket views

Bulk operations

Change status, priority for multiple tickets

Ticket linking

Parent-child, related, and duplicate links

Ticket watchers

Notifications about changes for stakeholders

Webhooks

HMAC-signed events to external systems

Color-coded tags

Categorize tickets with colored tags

Multilingual portal

SK, CS, EN, DE, ES — entire portal

CSAT surveys

Collect feedback after ticket resolution

Escalation rules

Automatic escalations on SLA breaches

Single Sign-On

Azure AD, Google Workspace, Okta

See full pricing

Get started in 3 simple steps

From registration to first resolved ticket in less than 5 minutes

Step 1

Create your account

Registration takes 30 seconds. No credit card needed.

Step 2

Set up SLA & team

Define response rules and invite your colleagues.

Step 3

Resolve tickets

Start receiving and resolving customer requests.

Ready to improve your customer service?

Start with full access for free. Upgrade anytime.

Start with a Free plan forever. Upgrade anytime.
Start for free Pricing

Registration takes less than a minute

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